To Book or Cancel an appointment click on the link above.

APPOINTMENTS

We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person. Please remember that one appointment is for one person only. This Practice has a ‘preferred doctor’ system, which we believe provides a higher and more consistent standard of medical care. You will normally be offered an appointment with your preferred Doctor, except in the case of emergency or when your Doctor is away, when an appointment will be made with another available Doctor. - Book online - ask for details

ROUTINE APPOINTMENTS

It would be appreciated if you could telephone for routine appointments after 11.30am. Appointments for routine and follow-up appointments should be made well in advance. Please remember that emergencies occur throughout the day and on occasions your Doctor may be delayed. You will be informed by the Receptionist if this happens and offered the choice of awaiting the Doctor’s return or making another appointment.

URGENT APPOINTMENTS – OUR TELEPHONE TRIAGE SYSTEM

For an urgent appointment for a problem that will not wait, please try to contact the Surgery as early as possible after 8.30am, where possible please telephone first rather than present at the surgery. Your details will be taken by the Receptionist and a Practice Nurse or the Nurse Practitioner will telephone you to assess whether the problem can be dealt with by the Nurse Practitioner or if you will need to see the Doctor.

KEEPING YOUR APPOINTMENT

To help us to continue to give the best possible service, it is important to attend your booked appointments with either the Doctor or the Nurse.

CANCELLING YOUR APPOINTMENT

If you are unable to attend for any reason, please cancel with as much notice as possible, so that we can slot another patient into the appointment space. This allows urgent cases to be seen as appropriate.  Cancel online - ask for details

TELEPHONE APPOINTMENTS

If you need to speak to your Doctor, but do not necessarily need to have an appointment, you may ask for the Doctor to telephone you and you will be given an approximate time that you will be called back

TEXT REMINDERS

We send confirmation and reminders when you book your appointment, please make sure we have your current mobile number, you are also able to cancel via text too.

Home Visits

Home visits are available at the discretion of the Doctor.

Please do not ask the Doctor to call unless you are genuinely too ill to come to the Surgery, or are housebound. If you have a temperature or a rash, coming to the Surgery will do no harm and will not endanger others, but please inform the Receptionist when you book your appointment or on arrival.

If you think you need a home visit, please telephone before 10.30am whenever possible. If you request a visit, the Receptionist will ask for your name, address, age and telephone number and the reason for the visit. It is helpful if you can give the Receptionist an idea of the urgency of the problem. This enables the Doctors to plan their calls and allows urgent visits to be dealt with promptly.

Several patients can be seen in the Surgery in the time it takes to travel to and from a patient’s house. In addition, the Surgery provides better facilities for examination and treatment. Therefore we would request that patients come to the Surgery if at all possible.

Lack of transport is not the responsibility of the Surgery, therefore lack of it is not a sufficient reason for requesting a home visit. In these circumstances your request may be questioned.

Do you really need a home visit, please read the attached. 

Home Visit requests

IA - Improved Access

A number of appointments are now available in Lowestoft for our patients, early morning, in the evening & on weekends, we hope these help you access healthcare at more convenient times.

Cutlers Hill Surgery patients are being offered appointments at: -

Victoria Road Surgery, 82 Victoria Rd, Lowestoft NR33 9LU

Alexandra Road Surgery, Alexandra Road, Lowestoft NR32 1PL

Rosedale Surgery, Ashburnham Way, Carlton Colville, Lowestoft NR33 8LG.

These appointments are with different types clinicians dependent on their availability, GP’s, Nurse Practitioners, Emergency Care Practitioners, General Nurses, Pharmacists & Health Care Assistants. We hope these help you access healthcare at more convenient times.

These appointments can only be booked by ringing your registered  surgery. If you are booked one of these appointments you will be asked for your consent for us to share your medical record with the clinician providing your appointment.

If you require any further information please visit nhs/uk/GPaccess.  

WHEN THE SURGERY IS CLOSED

Before calling the emergency Doctor think about how you feel i.e.

• Can you wait until the surgery opens again in the morning?
• Do you need advice or reassurance sooner?
• Could a Dentist, Pharmacist, District Nurse or Midwife help with your problem?
• Could the information in the back of this booklet be of help to you?

If you do need to contact the practice outside of surgery hours call the usual surgery number and you will hear instructions on how to contact the out of hours service.  If you prefer to contact the local Out Of Hours service direct, please ring:

111 

Do you need extra help accessing the 111 service, click on the link for further advice.

https://www.youtube.com/watch?v=CMePMsS9KT8&feature=youtu.be

CASUALTIES AND MINOR INJURIES

If possible, please report to the Minor Injuries Clinic at the Surgery any time between 8.30am to 6pm Monday to Friday where we have facilities to treat you. A qualified Nurse is available to see you and a Doctor will be called to see you when the Nurse considers it to be appropriate.  Outside of these times patients should report to Casualty at James Paget Hospital in Gorleston.

Opening Hours

Doctor Availability

The Doctors have varying appointment times but are normally available during the week as follows. The exact times of availability may be obtained from the Receptionist. We also currently use regular locums.

Urgent or Same day appointments – OUR TELEPHONE TRIAGE SYSTEM

For an urgent/Same day appointment for a problem that will not wait, please try to contact the Surgery as early as possible, where possible please telephone first rather than present at the surgery. Your details will be taken by the Receptionist who will ask for details of your problem, this is to help us prioritise the calls, a Nurse Practitioner/Practice Nurse or Doctor will telephone you to assess whether the problem can be dealt with over the telephone or whether you need to be seen by the Nurse Practitioner, Practice Nurse or if you will need to see the Doctor.

On-line appointment booking/cancelling

Appointments can be viewed, made or cancelled on-line. In order to sign-up to this service you will need to approach reception and request log-in details, you will be given an information sheet with all the details you will need to register.

Once you have obtained this information you can access the portal via the following link. It is important that you click on the option to 'register' first.

You can now apply to have access to your results and coded information.

For access to any of the above you will need to bring photo ID either driving licence or passport and something with your current address on.