Appointments
We have an appointments system – appointments are for 10 minutes – If you have more than one problem you may feel you need to ask for a double appointment. Urgent and non-urgent appointments may be arranged by telephone or in person.

Test Results
Please telephone between 11.30am – 12.30pm or 2.00pm – 2.30pm, Monday - Friday for results of tests requested by your doctor. The Doctor or Nurse will advise you when a result should be available and the Receptionist will pass the Doctor’s comments on to you.

Cancelling your Appointment
If you are unable to attend an appointment with one of the Doctors or Nurses, please telephone or call to let us know. 

REPEAT PRESCRIPTIONS/DISPENSING REVIEWS

green pillsSome patients require repeat prescriptions between visits to the Doctor. Regular prescriptions may be requested by telephone on answer phone 01986 874620, by fax 01986 874908, in person or by post (including a SAE), or by leaving your repeat slip at Boots Pharmacy in Halesworth or Cutlers Hil Pharmacy on our site. 

 

It is most important that you allow 3 working days between requesting and collecting the MEDICATION on your repeat prescription: please see details below. Each computerised prescription has a tear off portion with details of medication, which should be used to make the next request. (If you simply require a REPEAT PRESCRIPTION to take elsewhere, the number of hours from requesting a prescription to availability for collection is 48 hours or less, excluding weekends and Bank/local Holidays).

A medication review date for when you are due to see your Doctor or Nurse is on the repeat slip. You may not be issued with more medication until you have discussed this with the Doctor or Nurse.

We also carry out dispensing reviews to ensure patients understand the purpose of the medicines they are taking and to counter wastage/over-usage of medication. Mrs Marian Reeder, Dispensary Adviser, will undertake these reviews at the Surgery (or at a patient’s home if necessary). The reviews take the form of a 10 – 15 minute face-to-face appointment and the completion of a short questionnaire.

PRESCRIPTION REQUEST READY FOR COLLECTION
Monday Thursday
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday

Our Dispensers must be able to concentrate on dispensing and checking medication accurately and efficiently. Please help by ordering your prescription in good time.

DISPENSARY

We are a dispensing Practice and can dispense medicines for patients who live more than one mile (1.6km) from a pharmacy (measured 'as the crow fliles').   It is likely to take up to 15 minutes to dispense your medication as it is measured, labelled and then checked by a second Dispenser. If you are unable to wait, please come back later to collect your medication.

PRESCRIPTION DELIVERY SERVICE

We provide a delivery service for country patients who do not have to pay for their prescriptions. The delivery is to the following places on Thursday afternoon/evening;Emmerdale Farm Shop - Darsham, Bramfield - Clarkes Butchers, Huntingfield Arms, Linstead Farm & Garden, Rumburgh Buck, Walberswick Tuck Shop, Wenhaston Post Office, Westhall Post Office, Yoxford Post Office, Peasenhall Post Office, Blythburgh Post Office & Stores.

If you wish to make use of the delivery service please let the Dispensary know at least 3 working days in advance so that your medication can be prepared for it to be delivered on Thursday.

GENERIC PRESCRIBING

Where possible, Doctors in this Practice prescribe by generic names of medicines rather than manufacturers’ brand names. This is a guideline promoted by the government. It means that the appearance of the tablets, capsules, etc may not always be the same even if they contain the same medicine. We issue 1 month repeat prescriptions only, in accordance with government guidelines.

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website